Q. I just unboxed the playmat and it appears to be bent slightly. Is it defective?
A. The inner foam can become bent during storage and shipping. This can be fixed easily by bending the mat slightly in the opposite direction.
Q. My mat does not seem flat on the floor and there are gaps between the folding areas.
A. The inner foam panels are inserted into the fabric cover by human hands. Initially parts of a panel might hover slightly, and there could be a slight gap between different panels. Usually within 1-2 months, panels find their perfect place inside the cover, and mat will become flat and gaps will disappear.
Q. The surface seems bumpy.
A. The 9 layers of inner foam are attached only with heat to avoid any toxicity from using chemical adhesives. The heat attachment technology could leave wavy marks on the surface. It is normal from manufacturing and will go away within 1-2 months.